Legal Information for daisyshop.co.uk
Name of company: Daisy Gifts Ltd
Registered Limited Company, registered in England no. 4599874
Registered office: 1 Sutton Drove Cottages, Seaford BN25 3NG, UK
Email sales@daisygifts.co.uk
Tel 01323 896807 during office hours
Daisy Gifts Ltd is a Registered Trademark ®
VAT no. GB 921 1599 32
Terms and conditions
How to order our dried flowers, lavender, home fragrance and wedding accessories
YOU CAN USE THE SHOPPING CART for UK delivery IF PAYING BY: Bank transfer, cheque, PayPal, or most debit & credit cards.
Standard UK shipping £3.99. It generally takes up to around 4 working days for delivery from time of payment.
PAY BY CARD ONLINE
We accept most credit & debit cards.
Enter your card details for secure online processing by Worldpay or PayPal (you do not need an account with them). See Privacy/Security for more details.
If you don’t like giving your card details online, please phone 01323 896807 and we will process your order manually using our Streamline machine.
PAY ONLINE
We can now accept payment through our shopping cart by Worldpay and PayPal.
Please be assured we are PayPal verified. This means we have undergone stringent security checks for your peace of mind. Please note that if you have insufficient funds in your PayPal account and wish to pay by eCheque, this will be accepted but we may hold your order until the funds have cleared.
If you don’t wish to use either of the above methods, there are other ways to pay.
PAY BY CHEQUE OR BANK TRANSFER USING THE SHOPPING CART
Just use the shopping cart as above, choose Invoice, then follow the instructions in the confirmation email. Unfortunately we will not be able to send the goods until we receive the payment. We reserve the right to wait for the payment to clear (up to 7 working days) before sending the goods.
PAYING OFFLINE
You do not need to use the shopping cart at all if you don’t want to, but it does make it easier for us.
Cheque – If you don’t wish to pay by credit card online, you can send a cheque made payable to Daisy Gifts Ltd, with your full postal address on the back.
Please include the following:
Item description and quantity including weight and colour if applicable.
Add £3.99 UK P&P.
A contact phone number or email address in case there is a problem.
Our address is 1 Sutton Drove Cottages, Seaford, East Sussex BN25 3NG.
We may not be able to process your order until the cheque has cleared which may take up to 7 days from banking.
VOUCHER CODES
We occasionally offer voucher codes to be entered at the checkout. These are to be used in accordance with the information provided at time of issue. For new offers why not follow us on facebook or twitter or subscribe to our newsletter.
TRADING POLICIES
We enjoy sourcing interesting new dried flowers for craft – none of our botanical products are intended for food use unless specifically described as such.
We always bear in mind the importance of quality and customer satisfaction. The dried lavender, flowers, petals, confetti, bunches and other natural products listed in this shop are all from trusted suppliers. We believe they offer a good combination of quality with value for money.
After placing your order, you will receive an order confirmation by e-mail. In the unlikely event of an item being out of stock (we monitor stock levels daily, and edit the website accordingly), or if there is a query, we will contact you by phone or e-mail.
If an item you have ordered is out of stock, we will offer you a refund. Depending on the item, you may choose to wait for it to become available again.
We reserve the right to change prices and/or product availability at any time without notice.
NATURAL VARIABILITY
We sell a wide range of natural dried flowers and hand-processed products. Therefore all dimensions given are approximate and intended as a guide only. Dried flower bunches often come to us in batches, so bunch size or exact colour may vary between batches.
We are often asked whether a particular petal confetti will mark clothing. Our petal confetti is a natural product (unless stated otherwise) and as such cannot be guaranteed colourfast. We are advised that natural plant dyes may be easliy washed out in cold water. The dyed petals we use are described as such on our website and although we cannot guarantee these as colourfast, we are assured by our supplier that this is the case. We recommend testing before use.
ADVICE
Any advice given on our websites, by telephone or email is intended purely as a guide and is given in good faith. It is assumed that the customer will apply their own judgement and good sense.
ERRORS AND OMISSIONS EXCEPTED
ORDER PROCESSING AND DELIVERY
Standard UK shipping: £3.99 – generally taking up to around 4 working days for delivery.
Items are usually despatched within 1 to 3 working days.
Delivery usually takes about 1 to 2 working days from despatch.
The delivery charge above applies to packages under 20Kg. We may contact you for additional delivery fees (charged at cost) for very heavy orders.
90% of orders are sent by first class Royal Mail which usually takes 1-2 working days from despatch. Parcels over about 5Kg within mainland Britain are usually sent by courier, depending on size and postcode, taking 1-2 days (Highlands and islands may take a few days longer).
Delivery may occasionally take longer than stated due to circumstances outside our control.
Please note you may be required to sign for your delivery. If you are not likely to be home, you are welcome to give us a work or other delivery address. Couriers will often refuse to leave a parcel without a signature.
Customers asking for deliveries to be left unattended e.g. on the step or in a greenhouse do so at their own risk. We may not agree to refund or replace undelivered items in these circumstances.
Please note it is the customers responsibility to provide a valid delivery address. We will not accept liability if a parcel is lost due to an incorrect address or postcode supplied by the customer.
Heavy packages
Shipping on packages over 20Kg may be charged at cost.
Orders from abroad
Due to new paperwork requirements after Brexit we are not currently accepting orders from outside the UK.
Orders from the outside the UK placed in error on our website will be rejected and refunded in full.
Cancellation of order by us
We reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full. We are not liable for any loss or damage arising from the cancellation.
DELIVERIES NOT RECEIVED
If you have not received a confirmation email and have checked your spam filter, it is likely that your order was not completed due to a payment error and you were not charged. Please contact us to check.
We may ask the customer to check with their local Royal Mail sorting office before issuing a refund or replacement for undelivered goods.
If you are planning an event, we recommend purchasing in plenty of time to allow for any possible postal delays or queries.
RETURNS
If the item you received is damaged, or not what you ordered, please tell us straight away, and we will arrange a refund or replacement*. Returned items should be complete with packaging wherever possible. In the case of a change of mind, the item must reach us in good enough condition to re-sell. If we have made a mistake or the item is faulty, we will pay return postage, but please keep a posting receipt for reference, and contact us before sending anything.
If you change your mind within 14 days, you are welcome to send the item back to us in its original condition, complete with packaging. You will receive a full refund but we will not reimburse return postage. Again, please contact us before sending.
Please be aware that if the item is not faulty, the customer will be liable for return postage. Heavy items may be expensive to send back to us.
It is the nature of dried flowers that they are often a little brittle – small imperfections can be snipped off, hopefully leaving plenty of the bunch intact.
*Hand-mixed confetti, hand-filled fabric bags (all lavender bags, rose bud bags and rose petal bags) and hand-tied bouquets are made to order and we reserve the right not to accept returns on these items unless they are faulty. Please contact us to check.
High value orders – For returns on non-faulty items over £100 we may charge a 15% re-stocking fee, which covers expenses incurred by us. If you are unsure of an item, do buy a small quantity to test, or samples are often available.
DISPUTE RESOLUTION
If you are unhappy with your product or service in any way, do please get in touch by phone or email and we’ll endeavour to correct it straight away. In the extremely unlikely event that there is a problem which cannot be resolved in the usual manner, we are required to act in accordance with the EC regulations which can be found via this link: http://ec.europa.eu/consumers/odr/
CONSEQUENTIAL LOSS
We do not accept liability for consequential loss suffered in the purchase or use of our products.
SECURITY
All online card payments are processed by Worldpay or PayPal, with secure encryption. These are approved Payment Service Providers. This means that the customer can have peace of mind that they can purchase online without their credit card details, and personal information, being compromised.
Customer card details are never sent to us – they go straight to Worldpay or PayPal, safeguarding customer details from potential hackers.
As mentioned above, we are PayPal Verified, meaning we have undergone stringent checks to verify our identity.
A few customers prefer not to use these methods. Please phone 01323 896807 (Mon-Fri 9-5) to pay by credit card using our Streamline system.
If for any reason you do not wish to pay by credit card or PayPal, you may pay by cheque or crossed postal order but the order may not be processed until it has cleared. This may take up to 7 working days.
We are a VAT Registered Limited Company and member of the Federation of Small Businesses.
PRIVACY
We respect the privacy of our customers and don’t send spam or sell customer data.
Read our full privacy policy.
Got a query? e-mail sales@daisygifts.co.uk. We will be happy to help!
More information about our website, shop, dried flowers and dried lavender